Frequently
Asked Questions
•
General Questions
• Payment Questions
• Shipping &
Delivery Questions
• Warranty and Returns
Questions
• Contact Questions
General
Questions
How
do I find a product?
We are busy listing new stock everyday, so
please check our auctions on eBay to see our
current product offerings. Remember that we
get new stock daily, so keep watching our
auctions regularly as you are bound to find
plenty of great deals on the products you
want to buy.
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Can
I pickup my item?
Unfortunately, pickups are not possible. The
reason for this is that we have so many items
to post everyday and all the posting has been
consigned to Australia Post and TNT.
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How
do I find out more technical information on
the item I wish to bid on?
We are given all the technical specifications
by our vendors & endeavor to list as much
information as possible to help you make your
purchase decision. Although our in-house team
is keen followers of electronics, IT &
consumer goods, we don't always have the expertise
to answer the very detailed and technical
questions we get sent by our buyers. If we
have the information you require, we will
respond as soon as possible. If not, we often
suggest to our bidders that they do a bit
of their own research on the internet. There
are websites that provide a lot of technical
information on a wide range of product, which
can assist in your purchase decision.
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Payment
Questions
How
do I pay for an item that I have won on eBay?
Please see payment details on the web description.
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Can
you ship multiple items together to save on
the shipping?
Yes. We offer 50% discount on the shipping
of each additional item paid for at the same
time. You are required to wait for ALL your
items to end. You will find these details
in the end of auction email we send. If your
items are not paid for at the same time during
Checkout we will not be able to offer a discount.
We are unable to make any exceptions.
Items must
be purchased under the same User ID to take
advantage of the shipping discount.
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What
methods of payment do you accept?
We prefer Direct Deposit via Bank as this
allows us to speed up your order. We also
accept Money Order & Bank Cheque.
We are unable to accept COD.
Paypal or Paymate
is only for the international buyer.
For more specific
information of payment, refers to the bottom
side of our listing of each item.
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How
long do I have to pay for an item?
In the listing we state that payment should
be made within 7 days from the end of auction.
If you require an extension or are waiting
for other items to end please email us at
customerservice@songlike.com
and in most circumstances we are able
to accommodate your request.
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Is GST included in
the final bid price ?
Yes. The final bid price on eBay is inclusive
of the GST. All prices quoted are inclusive
of the GST, such as shipping costs.
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Shipping
& Delivery Questions
Can
I change my address to post?
We have partnered with the corporate division
of Australia Post, eParcel. eParcel strives
for prompt and safe shipping right around
Australia. We can deliver your items to your
home, work or P.O. Box addresses as well as
to rural & regional areas.
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Can
I pickup my item?
NOTE: We only can send the item to your registered
address shown on ebay. The buyer response
for all the loss of delivery caused by the
unclear address.
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Which
carrier do you use to ship your parcels?
We have partnered with the corporate division
of Australia Post, TNT. TNT strives for prompt
and safe shipping right around Australia .
Normally we can deliver your items to your
home, work or P.O. Box addresses as well as
to rural & regional areas.
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How
long dose it take to deliever the item?
We will post the item out within 2 business
days when we receive your payment. At the
same time we will change the item status on
ebay as ¡°Posted¡±. It usually
takes 2 to 6 business days for delivery but
sometimes takes longer time due to the post
system, even more than two weeks. And
please also check your mail box to see if
there's a small piece of post notice. Several
times the items were in the post office while
our buyer got nothing at home.
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Can
I have my item delivered to a P.O. Box address?
Yes, in most cases your item can be delivered
to a P.O. Box address, but please note that
you will be required to sign for your parcel
upon collection at your local post office
and will be required to show proof of ID.
Pallets & large items such as large TVs
can not be delivered to a P.O. Box address.
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Warranty
and Returns Questions
Are Songlike products covered
by warranty?
We only deal with quality vendors and we aim
to sell great products with warranty support
where possible. Most items come with vendor
backed warranty support. Please refer to the
description on eBay for each listing as warranty
terms differ from item to item. Warranty is
valid within Australia only.
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Who
should I contact for a warranty claim?
Many of our items come with full manufacturer's
warranty. For our assistance with regards
to warranty and returns please email customerservice@songlike.com.
Warranty is valid within Australia only.
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Is
Warranty transferable?
No, if warranty is offered this is no transferable,
even on bulk lots. If the item(s) are being
purchased by yourself then any warranty claims
must come directly from you. We are unable
to make any exceptions.
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What
is your Returns Policy?
Please see our descriptions of different items.
For assistance with warranty and returns please
email customerservice@songlike.com.
If the returned item is found to be working,
a charge of $30.00 should be applied and the
item will be shipped back to you at your expense.
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Is
warranty extended if an item is replaced?
The warranty applies only to the original
product and is not extended for replacements.
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Contact
Question
I
have a problem with songlike, what should
I do?
We are committed to resolving any issue. You
can email us directly at customerservice@songlike.com.
We are also a SquareTrade Seal member and
if you prefer, you can file a case using Square
Trade's Online Dispute Resolution Service.
You can learn more about this service by clicking
on the Square Trade link in any of our listings.
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My
question has still not been answered.
We will try to respond to every email within
24 hours during business days - thank you
for your patience and understanding. Please
do not send us numerous emails as this does
not speed up the process.
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